Frequently Asked Questions

We text the caller within ~60 seconds, introduce your clinic, and help them book or get answers. If needed, we escalate to your team — no loops.

We support link-based booking flows and can mirror availability from common med-spa platforms. Where direct APIs aren't available, we confirm final times with your team to avoid double-booking.

No. You keep your number. We add conditional forwarding for "no answer / busy / after hours," so callers always see your existing number.

Yes—24/7. Overnight activity is summarized for your team each morning.

If a question is clinical, unusual, or high-value, we flag it and route to your team (SMS/email). You can set rules for when to escalate.

Yes. We load your brand voice, current pricing, promotions, cancellation/deposit policies, pre-/post-care notes, and FAQs. You can update these anytime.

We respect standard opt-out keywords (e.g., "STOP"). We provide short consent language for your voicemail and intake forms; use where required by your local regulations.

We use HIPAA-aware workflows and secure storage practices. We avoid PHI in text; sensitive items are routed to secure channels or staff review.

We filter obvious spam and throttle suspicious patterns. You'll see a transparent log of conversations for review.

Yes. We route by location, source number, or keywords (e.g., "Downtown"). Reporting can be split per location, too.

English by default; Spanish on request. Additional languages upon review of volume and content needs.

We can send your deposit link, collect confirmations acknowledging your policy, and tag the booking with the confirmation.

Weekly summary: missed calls recovered, new leads captured, bookings confirmed, average response time, and reminder impact on no-shows.

Start with a short pilot. No long contracts — cancel anytime before the next cycle.